Privacy Policy

1. Introduction

BazarOy operates www.bazaroy.com, an online store selling lot/wholesale and single-piece products. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from our website.

By using our website or placing an order you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information to process orders, communicate with customers, improve our services, and comply with legal requirements. That information includes:

a) Information you provide directly

• Name, email address, phone number (including WhatsApp), shipping & billing address.
• Payment details (processed via third-party payment gateways — we do not store full card numbers on our servers).
• Account credentials (if you create an account).
• Customer support messages, order notes, and any photos/videos you send (for returns/unboxing proof).

b) Information collected automatically

• Log data (IP address, browser type, pages visited, device information).
• Cookies and tracking data (see Cookies section below).

c) Optional documents

• For business account or courier registration (e.g., NTN/STRN), we may collect copies of certificates or signed forms only if you request business services or invoicing. These will be stored securely and used only for the stated purpose.

3. How We Use Your Information

We use collected information to:

• Process and fulfill orders (shipping, delivery, returns).
• Communicate order status, updates, promotions, and customer support replies (via email, SMS, or WhatsApp).
• Manage returns and refunds (including verifying unboxing videos and photos).
• Improve our website, marketing, and services.
• Prevent fraud and protect our rights (verification of claims, handling disputes).
• Comply with legal and tax obligations (invoicing, record keeping).

4. Legal Basis & Consent

By providing personal information and placing an order you consent to our collection and use of your information as described. We will also rely on legal obligations (e.g., tax filings) and legitimate business interests (order processing, fraud prevention) where applicable.

5. Sharing & Disclosure

We may share your information with:

• Third-party service providers: payment gateways, shipping/courier partners (e.g., TCS, M&P), hosting providers, analytics tools — only as needed to process orders.
• Legal authorities: when required by law or to protect our rights.
• Business partners: only with your consent (for example, when arranging corporate invoices or bulk shipments).

We do not sell your personal information to third parties.

6. Cookies & Tracking

We use cookies and similar technologies to run the website, remember preferences, analyze traffic, and run marketing campaigns. You can manage cookie settings in your browser; note that disabling cookies may affect site functionality, cart, and login.

7. Payment & Security

• Payments are processed via trusted third-party gateways. We do not store full credit/debit card numbers on our servers.
• We implement reasonable technical and organizational measures to secure your data (SSL/TLS on the site, access control).
• Despite our efforts, no online system is 100% secure; if a data incident occurs we will notify affected users and authorities as required.

8. Returns, Refunds & Video Proof

• Our return policy is separate and available on the Returns page. We accept returns within 7 days of delivery (conditions apply).
• For every return request, we require an unboxing video (recorded before opening the parcel) and/or photos when requested. This is mandatory to process damage/defect claims and prevent fraud. By submitting such media you grant us permission to store and use it for verification of the return.

9. Data Retention

We retain personal data only as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce our policies. Order records and financial information may be retained longer for tax or accounting needs.

10. Your Rights

Depending on your location, you may have rights to:

• Access the personal data we hold about you.
• Request correction or deletion of your personal data.
• Object to or restrict certain data processing.
  To exercise these rights contact us at info@bazaroy.com or bazaroy@gmail.com. We may ask for identity verification before fulfilling requests.

11. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from children. If you believe we have collected such data, contact us immediately to remove it.

12. International Transfers

If we transfer your data to service providers outside Pakistan, we will ensure appropriate safeguards are in place to protect your information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” will be updated when changes are made. Continued use of the site after updates means you accept the revised policy.

14. Contact & Support

If you have questions, want to review or delete your data, or need help with privacy concerns, contact us:

• WhatsApp / Phone: 03194836360 (Support hours: 11:00 AM — 6:00 PM Pakistan Time)
• Emails: info@bazaroy.com | bazaroy@gmail.com
• Website: www.bazaroy.com